Resume


Experience



2019 – 2025
IT Manager
Dr. Reddy’s Laboratories.

Managed NAG IT operations and service delivery.

2017 – 2019
EUC Location Lead
Cognizant

Collaborated with functional teams of data scientists, user researchers, product managers.

2016 – 2017
IT Consultation
US Bank

Responsible for helping businesses and organizations manage their technology use.

Education
ITIL
USA

ITIL® Foundation Certificate in
IT Service Management

Certificate

PMP
USA

PMP® Certified – Project Management Institute

Certificate

CISA
USA

CISA® Certified – ISACA (Certified Information Systems Auditor)

Certificate



Programming Skills

• Python
  75%
• JavaScript
  90%
• Visual Basic
  85%
• Java
  95%

Tool Stack

• Figma
  75%
• Photoshop
  75%
• Xcode
  85%
• GitLab
  95%

General Skills


Overall

• IT Service Delivery Leader
  90%
• ServiceNow ITSM / ITOM Administration
  70%
• E-commerce Business Building
  90%
• Fulfillment & Automation
  85%

Languages

• English
  90%
• Spanish
  60%

Checklist

• Strategic Thinking
  90%
• Collaboration
  75%
• Adaptability
  85%
• Problem Solving
  95%

Knowledge

• ITIL & PMP Methodologies
• Service Desk & Desktop Support Leadership
• E-commerce Strategy & Growth
• Process Automation
• Excellent decision-making
• Client Relationship Building
• Communication
• Teamwork